Designers Guild Reviews

Refund issue: Took a long time and a lot of chasing but eventually got through to Debbie, who processed refund immediately, recognising the fault was not on my side. A good result, just a shame it took so long to achieve it.

Ordered sale cushions then received order confirmation giving expected delivery 6 weeks. When emailed customer service to ask why delay if these are in sale no response. Poor customer service, wish hadn't ordered.

We bought 4 sofa cushions costing £100 each as the pure linen cover had the most beautiful design and pastel colours, however, after only short time the feathers started poking through the cushion and within weeks more and more feathers were lost as the shaft of the feathers is quite sharp and the inner cover was useless at keeping the feathers inside. We have now kept the linen covers but had to ditch the inners where feathers just continued to be lost. I would add that these cushions did not get heavy use with no pets or children in the house and very disappointed that the feather inner pad covers were not better and tighter weave quality. Gave it two stars as the linen outer cover was beautiful otherwise it would be hard to award it one star having cost so much.

Order: 1050943101 :
Really poor customer service
Bought a cutlery set which was not as described online plus it was so poorly packed that there were table knives sticking out of the box through a hole and a spoon was missing.
No number to call.
No reply from customer service
Googled head office and Olga sent an email but I’m yet to have a free returns label and a definite date for collection…..
Never buy from this company again

We recently ordered and received a number of towels from the Designers Guild online website.
We washed them before first use. After a day or so we noticed that the bathroom floor, and other surfaces (side of bath) were being coated in a coloured dust made up of tiny fibres exactly the same colour as the towels. We were concerned about these micro fibres as the are so fine that they would be easy to breath in. We wrote to the DG online services email address provided. I have now written twice and have received nothing in reply for over 12 days. There is no phone number I can find to call them either. Poor customer service is something that can seriously damage a company’s reputation. It is a shame to see this happening with DG.

Well I’m going to write a positive review despite others I have read. We have recently finished a bedroom with DG wallpaper and paint. My husband, who has been decorating for almost 50 years, said it was one of the best papers he has ever hung and thought the quality of the paint was excellent. You can’t please everyone as we all know.

I seriously wish i had read these reviews before buying a product . Paint arrived only a little late but the rug ive been waiting for since September has still not arrived and we are at the end of November . This could be forgiven if they ever responded to an email with an explanation and reassurance , there customer service is totally appalling . Since feeding this back to a number of stockists they ALL agreed stating they were totally unreliable . Never again.
Jo lamb

Appalling customer service. Spent 3 weeks trying to return a rug and get a refund. Spent two whole days waiting for a delivery driver to turn up for collection. Customer services uninterested and unhelpful. Do not order from them!

Their building is on my road and the alarm always fire during the weekend, when there's nobody on the offices. Result: the whole weekend with a terrible noise on my head!!!

i purchased an italian kitchen table but the leg was badly stained. Designers Guild were totally helpful and polite and resolved the problem for me. Cant thank them enough!! Delivery men and customer service both excellent. Will definately use this company again.

This is a top end shop selling beautiful homewares. I’ve bought bedding, cards, candles and cushions from both the shop and online. I’ve always had amazing service and the quality of the products are outstanding. Well worth the top end prices. When I’ve bought on line it’s delivered within days and well packaged.

We had to reorder some bedsheets as we initially got the wrong size for my partners’ parents. As it was after Christmas, the duvet was out of stock with the delivery date being moved forward (meaning we wouldn’t get them until February). I was lucky to get in touch with Debbie Paice who went above and beyond to get me the size I needed from one of the stores. I got my bedsheets within a week from our correspondence and my partners parents will be happy. That’s more than customer service !!! Thank you very much Debbie !

If I could give it zero stars I would. Firstly a delivery driver who insisted I help him carry a heavy parcel up 48 stairs. Me and my walking stick. Then the second parcel sent straight to a collection center. No notification at all. Again, I can't carry this up the stairs with a walking stick, (and I'm shielding) hence paying for delivery. I won't buy with them again unless they can resolve this.

Slight hiccup when ordering my cushions on line.
I phoned to check my order was correct. I worried
as I hadn’t got confirmation for exactly what I wanted.
Lady who answered the phone was very pleasant and
explained someone would need to call me back.
Tbh having read the negative reviews I thought I might
be in for problems. I needn’t have been concerned as
a very helpful lady rang me back and quickly sorted out
the problem. She was very helpful and true to her word
my gorgeous cushions arrived a couple of days later.
Thanks very much designers guild.

Absolutely love their cushions - by far the best quality and, when in the outlet, an excellent price. Delivery was next day (and free). Always impressed with the packaging and the speedy service. Bought rugs from them twice and I wasn’t impressed at all so will stick to being a cushion customer!